Warranty Policy
Wilh. Steinberg Warranty Policy
Thank you for your purchase from Wilh. Steinberg! Wilh. Steinberg instruments are designed and manufactured
1. Warranty Period
Standard warranty applies to all Wilh. Steinberg products. The warranty period starts when the item(s) is received by the customer, and covers defects in components and workmanship. We honor this warranty by repairing or replacing the item at no extra cost.
Products | Warranty Period (EU Countries) | Warranty Period (Non-EU Countries) |
Violins | 12 months | 12 months |
Violas | 12 months | 12 months |
Cellos | 12 months | 12 months |
Acoustic Guitars | 12 months | 12 months |
Ukuleles | 12 months | 12 months |
Electronic Drums | 24 months | 12 months |
Digital Pianos | 24 months | 12 months |
Studio Headphones | 24 months | 12 months |
2. Exclusions
- Products with serial numbers that have been removed, modified, or rendered illegible.
- Damage resulting from shipping and handling, such as scratches, dents, debris, and any harm to the product's appearance.
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This product is utilized for applications outside of its intended design purpose.
- All consequential damages, and does not cover damages resulting from accident, misuse, normal wear and tear, or tampering.
- Strings, bow hair, rosin, pads, and other parts or accessories of string instruments, as they are all subject to normal wear and the warranty is therefore limited.
- Cosmetic damage, including but not limited to scratches, dents and discoloration of guitars; it also does not apply to all wooden parts, and other structural components such as nut, tail piece, saddle, bridge.
3. Transportation Costs
For products within the warranty period, customers shall cover the shipping costs and ship the package back to us with the given instructions. In most cases we can provide a return label.
4. Contact
If you have any questions regarding the service you received or need help finding an authorized Wilh. Steinberg service provider, please reach out to us via email at info@wilhsteinberg.de