Warranty Policy

Wilh. Steinberg Warranty Policy 

At Wilh. Steinberg, we honor our rich German heritage and commitment to exceptional craftsmanship. With a legacy of excellence in musical instrument manufacturing, our name stands for precision, artistry, and sound perfection. We take pride in ensuring that every Wilh. Steinberg product meets the highest standards of quality and reliability.

Warranty Coverage

Wilh. Steinberg offers a limited warranty on all our products purchased through authorized dealers and our official website. This warranty covers defects in materials and workmanship under normal use and maintenance. We honor this warranty by repairing or replacing the item at no extra cost.

Warranty Period

Products

Warranty Period

(EU Countries)

Warranty Period

(Non-EU Countries)
String Instruments 12 months 12 months
Acoustic Guitars & Ukuleles 12 months 12 months
Electronic Drums 24 months 12 months
Digital Pianos 24 months 12 months
Studio Headphones 24 months 12 months


Exclusions

  1. Products with serial numbers that have been removed, modified, or rendered illegible.

  2. Damage resulting from shipping and handling, such as scratches, dents, debris, and any harm to the product's appearance.

  3. This product is utilized for applications outside of its intended design purpose.

  4. All consequential damages, and does not cover damages resulting from accident, misuse, normal wear and tear, or tampering.
  5. Strings, bow hair, rosin, pads, and other parts or accessories of string instruments, as they are all subject to normal wear and the warranty is therefore limited.

  6. Cosmetic damage, including but not limited to scratches, dents and discoloration of guitars; it also does not apply to all wooden parts, and other structural components such as nut, tail piece, saddle, bridge.

Global Service Support 

To support our global customers, Wilh. Steinberg operates two official service centers:

  • Germany Service Center: Serving Europe and nearby regions. 

Company: Thüringer Pianoforte GmbH
Address: MOZARTSTRASSE 3, 07607 EISENBERG, GERMANY
Phone: 0049-36691-5950

  • Hong Kong Service Center: Serving Asia-Pacific and other international customers

    Company: Parsons Music Limited
    Address: 11/F Gemstar Tower, 23 Man Lok Street, Hung Hom, Kowloon 
    Phone: 3519 2322

Warranty Claim Procedure

  1. Contact our customer service team at info@wilhsteinberg.de, providing proof of purchase, product details, and a description of the issue.

  2. Our team will guide you through troubleshooting steps or arrange an inspection at the nearest service center.

  3. If a defect is confirmed, Wilh. Steinberg will repair or replace the product, at our discretion, free of charge within the warranty period.

Important Notes

Warranty is only valid for products purchased from authorized Wilh. Steinberg dealers or our official website.

Customers are responsible for shipping costs to the service center, while return shipping will be covered by Wilh. Steinberg for validated warranty claims.