Terms & Conditions

1. TERMS OF USE

Welcome to www.wilhsteinberg.de .  This Website is operated by Parsons Music Limited.  Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. We may amend these Terms of Use and other rules and policies relevant to the use of this Website without prior notice.  Your continuing use of the Services will be deemed as your acceptance of the revised Terms of Use.

2. REGISTRATION

You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

In consideration of your use of our services, you agree to:
provide true, accurate, current and complete information about yourself when filling out our registration form; and

maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.
    3. PRICING AND DISCOUNTS

    All prices listed here apply to purchases at this Website only.  All other non-website discounts or promotions which are not available through this Website are not valid for purchases.

    We may vary the prices at this Website at any time without prior notice.

    4. WHEN WE ACCEPT YOUR ORDER

    By registering and completing the Purchase Procedure, you offer to purchase our Products. We will send you an Order Acknowledgement by e-mail to acknowledge your Order.  However, this is not an acceptance of your Order.  We will only send you an Order Delivery Notification of your Order once we have checked availability of stock and carrier service.

    5. TITLE AND RISK OF LOSS

    Risk of loss and title for Products purchased pass to you upon delivery to the carrier.

    6. PRODUCT INFORMATION

    Products displayed on the Platform may or may not be available at the Stores. We make no representations or warranties that any of the Products or Services displayed on the Platform will be available at any time or location.

    7. PERSONAL INFORMATION

      Your submission of personal information through the store is governed by our Privacy Policy. Click HERE to view our Privacy Policy.

      8. TAX, DUTIES AND CUSTOMS POLICIES 

        For deliveries outside Hong Kong, you are responsible for all taxes and duties and custom charges from your local customs. Customs policies vary widely from country to country.  You should contact your local Customs for further information. You are considered the importer of the ordered Products and must comply with all laws and regulations of the country in which you are receiving the Products.

        9. DELIVERY SERVICE

          9.1.Delivery

          Our Warehouse is located in Hong Kong. Your order will be sent out via DHL Express Service, this can take up several days to two weeks. You may read its terms and conditions at https://www.dhl.com/discover/en-global/terms-of-use. By continuing with your purchase of the Products, you shall be deemed to have read and agreed to the terms and conditions of DHL.

          Please be aware that customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. This can also affect the delivery timescale, which is out of our control.

          We are not responsible for any damage, destruction or loss of the Products or late delivery, wrong or missed pick up or tracking issues with the courier. We are not liable for costs sustained as a result of a change in information on your side, for example, change of shipping address.

          9.2.Shipping Cost

          All Orders are delivered by courier service. The shipping charges will be calculated based on the product weight, and total shipping costs will be shown on the Platform.

          9.3.Delivery Territories

          We deliver the musical instruments to the following countries: Hong Kong SAR, Macau, Korea, Taiwan, Brunei, Indonesia, Philippines, Vietnam, Thailand, Myanmar, Singapore, Malaysia, Japan, Australia, US, United Kingdom. Delivery to territories beyond those stated is currently unavailable.

          Shipments cannot be made to P.O. boxes, or locations where delivery services are limited by the carrier or courier.

          If there is an error in your shipment, please contact us right away, and we will resolve the error promptly.

          10.LIMITATION OF LIABILITY

          1. We will not be liable to you, or any third party in contract, tort or otherwise for any claims, liabilities, losses, damages, costs and expenses under, arising from or in connection with your use of and the functioning of this Website (including but not limited to any interruption, introduction of malware, hacking, inaccuracy, error or omission) or the provision of the Products or Services regardless of cause and as such we accept no liability for any claims, liabilities, losses, damages, costs and expenses arising therefrom.

          2. We will not be liable to you or any third party in contract, tort or otherwise for any claims, liabilities, losses, damages, costs and expenses under, arising from or in connection with the services provided to you by our Business Partners and/or Business Partner Affiliates in relation to your use of this Website, the Services or Products regardless of cause and as such we accept no liability for any claims, liabilities, losses, damages, costs and expenses arising therefrom.

            Notwithstanding any other provisions to the contrary in these Terms of Use, our maximum cumulative liability to you or to any other party in contract, tort, or otherwise for any claims, liabilities, losses, damages, costs and expenses under, arising from or in connection with your use of this Website and Services and the sale of Products to you shall not in any circumstances exceed the cumulative sum paid by you to us under an Order. BUT in no event shall we be liable to you for any loss of profits, business contracts, sales, or for any special, indirect, incidental or consequential damages or losses of any nature.

            11.Indemnity

            You agree to indemnify us and all of our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.

            12.Termination

            We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions.

            Any rights that have accrued to either party at the date of termination will remain enforceable after termination.

            13.CONTACT INFORMATION

            Questions about the Terms of Service should be sent to us at info@wilhsteinberg.de